1. Order Cancellation / 订单取消

    •    Fresh flowers orders canceled more than 48 hours before delivery are eligible for a full refund.

    •    Orders canceled within 72 hours before delivery/event setup may receive a partial refund (excluding preparation costs).

    •    Orders canceled less than 24 hours in advance are non-refundable.

    •    花艺订单若于送货或布置时间72小时以上前取消，可获全额退款。

    •    活动布置订单若于72小时内取消，则可获部分退款（扣除准备费用）。

    •    若少于24小时内取消，恕不退款。

2. Non-Refundable Items / 不可退款项目

    •    Custom-made items, fresh flower arrangements, and used decorations are non-refundable.

    •    已定制、鲜花类产品、或已使用之装饰品恕不接受退款。

3. Refund Processing / 退款流程

    •    Refunds will be processed within 7–14 business days to the original payment method.

    •    客户退款将于7–14个工作日内退还至原付款方式。

4. Damages or Dissatisfaction / 损坏或不满意处理

    •    If you receive a damaged or incorrect item, please contact us within 1 hour of delivery with photo proof.

    •    We will assess and may offer a replacement, store credit, or partial refund.

    •    如收到损坏或错误商品，请于1小时内附上照片与我们联系。

    •    经确认后，我们将视情况提供更换、商店积分或部分退款。